Refund policy

Thank you for choosing ParentPrepared! We truly appreciate your trust in our products. To ensure a smooth and hassle-free experience, please review our refund policy below.

90-Day Money-Back Guarantee

We stand behind ParentPrepared because we believe in what it does. That's why every order is backed by our 90-day guarantee — if you're not completely confident it belongs in your family's safety plan, you're covered.

Eligibility for Refund

Products must be unused and returned in their original packaging. Returns are accepted within 90 days from the delivery date.

Return Process

To initiate a return, please contact our customer service team at contact.parentprepared@gmail.com within the 90-day return window. In your message, please include your order number and a brief explanation for the return.

Proof of Purchase

All returns must include valid proof of purchase. Acceptable forms include your order confirmation email or a digital or physical purchase receipt.

Condition of Returned Items

Returned items must be in original, unused condition and have all tags and labels intact.

Refund Processing

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original method of payment. Please allow up to 10 business days for the refund to appear on your statement.

Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately at contact.parentprepared@gmail.com. To qualify for a refund or replacement, you must provide a high-quality photo or video clearly showing the damage or defect, along with your order number for reference. Without sufficient photo or video proof, refunds or replacements cannot be processed.

Contact Information

If you have any questions regarding this policy, please reach out to contact.parentprepared@gmail.com.